Shipping
Engraved Gift Collection uses FedEx Ground Shipping and USPS Express Mail to get your order to you at an affordable price and as quickly as possible. We use a price-based shipping table to calculate your exact shipping rate. This means your shipping charges are based on the total dollar amount of your order, no matter the weight of your item(s)! Please refer to the chart on the right to find your expected shipping rate. The order sub-totals listed excludes discounts or coupons.
In stock items usually ship in 24-48 hours from the time the order is placed. If the item you ordered is out of stock, your order could take 7-14 business days to receive. Please contact us or make note in the special notes section on the last stage of your check-out if your order is time sensitive.
Please note: We are currently unable to ship to P.O. Boxes. We apologize for this inconvenience.
Standard Shipping |
|
| Order Sub-Total | Standard Shipping Rate |
| Up to $14.99 | $5.99 |
| $15.00 - $24.99 | $7.99 |
| $25.00 - $39.99 | $9.99 |
| $40.00 - $54.99 | $10.99 |
| $55.00 - $79.99 | $12.99 |
| $80.00 - $99.99 | $14.99 |
| $100.00 - $149.99 | $15.99 |
| $150.00 - $249.99 | $24.99 |
| $150.00 - $249.99 | $24.99 |
| $250.00 - $499.99 | $39.99 |
| $500 and up | $59.99 |
This map is for estimated transit times using UPS Ground shipping. Please find the state that your package will be shipping to and match the color to the transit times key below the map.
If your order is time sensitive, please make sure to mention that on the "Special Notes" section located on the last step of our check out process.
Return Policy
Engraved Gift Collection stands behind the quality of every product we sell. Understandably, personalized items cannot be accepted for return. If your order contains any manufacturer defects or engraving mistakes on our part, you may return it in new condition and in its original packaging for a prompt exchange.
- Take a photo of the defective item and have it ready to be emailed to us. Just repack the gift in its original packaging (if possible) with the packing slip and follow these simple steps:
- Contact our customer service department. Our staff is available Monday-Thursday 9am-6pm and Friday from 9am-4pm. You can contact us by calling toll-free 1-866-582-6711.
- Write down the gift return (GR) number given to you by the customer service representative.
- Include the GR number in the following return shipping address:
EngravedGiftCollection.com
(your Gift Return number)
150 John F Kennedy Rd.
Suite 9
Dubuque, IA 52002.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. EngravedGiftCollection.com is not responsible for items damaged or lost in transit.
If you are returning a gift because it is damaged, defective or not the correct product, EngravedGiftCollection.com will provide a prepaid UPS, or USPS, return label.