Refund policy

Engraved Gift Collection – Return & Refund Policy

Thank you for shopping with Engraved Gift Collection. Because our engraved items are custom-made just for you, we handle returns and refunds differently than standard stores.
Custom & Engraved Items
  • Final Sale: All engraved products are final sale. They cannot be returned, exchanged, or refunded.
  • Accuracy: Please double-check all spelling, dates, and names before submitting your order. We cannot offer refunds or free replacements for customer spelling errors.
Exceptions for Damaged or Incorrect Items
  • Store Error: We will replace the item or issue a full refund if we make an engraving mistake that differs from your order text.
  • Shipping Damage: We will replace the item or issue a full refund if your package arrives damaged or defective.
How to Request a Replacement or Refund
  • 14-Day Window: You must report any damages or engraving mistakes within 14 days of the delivery date.
  • Required Evidence: Please email our support team with your order number and clear photos showing the damage or engraving error.
  • Processing: Approved replacements will be shipped at no extra cost to you. Approved refunds will be credited back to your original payment method.